by Hans Jürgen Schmolke
Value, in the eye of the users (and no matter how we might define it), is a hybrid of technical (‘objective’) and subjective qualities. A ‘service’ with a solid technical basis – designed by savvy engineers – always shows its value in its usage context. You may...
by Hans Jürgen Schmolke
Mobile phone subscribers feel connected in an almost unbroken flow and, on the other hand, network managers optimize connectivity and handover. It is still the same world, the same network, just two views from two angles, except that the customers’ subjective...
