Value, in the eye of the users (and no matter how we might define it), is a hybrid of technical (‘objective’) and subjective qualities. A ‘service’ with a solid technical basis – designed by savvy engineers – always shows its value in its usage context.
You may think about value in two ways: either trusting the technical quality, confident that it works when it is needed, or as the user, judging it from the point of view of how it works for you in a certain situation. But in the end it needs to work in both ways.
However, efficiency lies in the balance between value (pricing potential) and effort. Providers only control the effort. And value is solely subjective. Therefore one cannot separate the technical quality from the subjective values associated with it.
Unlike physical products that are prese