Hans Jürgen Schmolke

User Sensitive Networks are the future of Customer Experience in Telecom & IT

Measuring SUQ (Subjective User Quality) builds the foundation for a significant reduction in OPEX. Where traditional quality measures strive for an optimal technical performance, SUQ aims to optimize perceived performance. Technical perfection has always been a long-...

Network issues – an experience with consequences

by Hans Jürgen Schmolke

There is no such thing as a network without issues. But how much impact do those issues actually have on subscriber loyalty? First of all we need to define what an issue is. Is it something the network monitoring classifies as a network failure in the system? Is it...

Subjective Quality – Looking at business from the source of cash flow

by Hans Jürgen Schmolke

Mobile phone subscribers feel connected in an almost unbroken flow and, on the other hand, network managers optimize connectivity and handover. It is still the same world, the same network, just two views from two angles, except that the customers’ subjective...

Generating Value With The ‘Value Generator’

by Hans Jürgen Schmolke

Value, in the eye of the users (and no matter how we might define it), is a hybrid of technical (‘objective’) and subjective qualities. A ‘service’ with a solid technical basis – designed by savvy engineers – always shows its value in its usage context. You may...

How do customers experience network quality? The blind side of mobile telecommunication providers

by Hans Jürgen Schmolke

Mobile phone subscribers feel connected in an almost unbroken flow and, on the other hand, network managers optimize connectivity and handover. It is still the same world, the same network, just two views from two angles, except that the customers’ subjective...